NOC & TOC
- 24/7 monitoring & operations
- Network, infrastructure & security
- Proactive alerting
- Service & event correlation
- Operational reporting
LEADVISION
NOC/TOC & managed services
Operate today. A more resilient tomorrow.
THE POWER TO DO MORE
Service desk L1–L3
- Incident management
- Problem & change management
- Multilingual support
- End-user assistance
- SLA management
Infrastructure support
- Remote & onsite support
- Preventive maintenance
- Field services
- Hardware & software lifecycle
- Vendor management
Optimisation & automation
- Automation & runbooks
- Root cause analysis
- Performance management
- Capacity planning
- Continuous improvement
Security & resilience
- Availability & SLA management
- Business continuity support
- Disaster recovery coordination
- Security monitoring integration
- Risk & compliance reporting
Regional coverage
- Multicountry operations
- Support across time zones
- Standardised processes
- Local teams & partners
- Flexible service models
THE POWER TO DO MORE
TALK TO OUR TEAMSolutions
24/7 NOC & managed services
A round-the-clock Network Operations Centre with AI-powered fault management — your infrastructure watched every second.
- 24/7
- Continuous monitoring
- EMEA
- Regional coverage
- < 2 min
- Critical incident response
- ISO 22301
- ISO 27001 and ISO 20000-1
Our Network Operations Centre runs 24 hours a day, 7 days a week for the EMEA region. Our teams monitor networks, systems and services, take ownership of incidents from the first alert and drive them to full resolution.
At its core is an AI-based Fault Management System that correlates events from many sources, filters the noise and prioritises what genuinely threatens the business — often before users notice anything.
We operate to certified processes (ISO 22301:2020, ISO/IEC 27001 and ISO/IEC 20000-1), with clear SLA tiers, transparent reporting and a single point of contact for your entire estate.
How we work
- 01
Detection
The FMS picks up the event and enriches it with context from every monitored system.
- 02
Correlation & priority
AI correlates signals, removes duplicates and determines the real business impact.
- 03
Response
The on-duty engineer takes the ticket, runs the procedure and informs your team.
- 04
Escalation
When needed, we involve specialist support or the vendor through an agreed escalation process.
- 05
Resolution & review
We close the incident, analyse the root cause and propose measures against recurrence.
What it includes
- 01
24/7 monitoring
Continuous observation of networks, systems and services across EMEA.
- 02
AI Fault Management
AI-powered detection, correlation and prioritisation of faults.
- 03
Incident management
Ticketing, escalation and tracking to full resolution.
- 04
SLA reporting
Clear service levels, regular reports and trend analysis.
- 05
Certified processes
Operations to ISO 22301:2020, ISO/IEC 27001 and ISO/IEC 20000-1 standards.
- 06
Proactive maintenance
Preventive action and optimisation before problems occur.
- 07
Single point of contact
One team and one channel for your whole estate and its vendors.
- 08
Secure remote access
Controlled access with full auditing and traceability of actions.
Service levels
Monitoring
Continuous observation and early detection of events.
- Network, server and application monitoring
- Thresholds and intelligent alarms
- Monthly availability reports
Managed services
We take over the day-to-day operation of your infrastructure.
- Incident and change management
- Patching, upgrades and configuration
- Vendor and carrier coordination
Advanced support
Deep expertise and proactive optimisation.
- Root cause analysis
- Capacity planning
- Quarterly service reviews